Frequented asked questions

In order to take out insurance, whatever the modality, the presence of a broker authorized by SUSEP is necessary, as they mediate between policyholders and insurers. In addition, the broker offers all the necessary consulting and follow-up support during the term of the policy.

SUSEP (Superintendence of Private Insurance) is the body responsible for controlling and supervising the insurance, open private pension, capitalization and reinsurance markets. Created by Decree-law nº 73, of November 21, 1966, it is an autarchy linked to the Ministry of Economy.

Insurance Brokers are companies authorized by SUSEP to sell Insurance.

The Broker acts in a consultative manner in choosing insurance compatible with the profile and needs of each company, in order to provide adequate coverage for risk transfer and manage the policy throughout its term.

Insurers are companies responsible for making insurance available on the market, that is, they are the ones who assume the risk and bear the loss as provided for in the policy, in the event of an accident.

We understand that these are the characteristics that should be taken into account when choosing your insurance broker:

– Quality and agility in service
– Reputation
– Qualification of the team
– Partners of excellence

To request a quote, simply fill in the form .

The policy is the document issued by the insurer that formalizes acceptance and commencement of coverage. It details: conditions, coverage, contracted guarantee, premium (broker’s commission), amounts, deadlines, among others.

It is the maximum amount for which the Insurer will be liable to the insured, due to the payment of indemnity.

It is the amount that the insured pays to the insurer for the insurance to transfer to it the risk provided for in the Contractual Conditions.

Failure to pay the premium on the scheduled dates may result in the suspension or even cancellation of the insurance, jeopardizing the right to compensation, if the accident occurs after the date of suspension or cancellation. The general conditions, in the “premium payment” clause, must inform in which cases the suspension and/or cancellation of the contract will occur due to the non-payment of the premium.

Failure to pay the premium on the scheduled dates may result in the suspension or even cancellation of the insurance, jeopardizing the right to compensation, if the accident occurs after the date of suspension or cancellation. The general conditions, in the “premium payment” clause, must inform in which cases the suspension and/or cancellation of the contract will occur due to the non-payment of the premium.

The endorsement is the document through which changes are made to the insurance policy when necessary. That is, during the term, there may be some need for changes that are formalized through this document.

It is the value, expressed in the policy, which represents the part of the loss that must be borne by the insured per accident. Thus, if the value of the loss of a given claim does not exceed the deductible, the insurer will not indemnify the insured.

It is the onerous assignment of surpluses from an insurance company to a company specialized in the business. Furthermore, it is a mechanism used by insurers to reduce risks considered excessive.

According to the Superintendence of Private Insurance (Susep), it consists of the “transfer of risks from an cedant (insurer), with a view to its own protection, to one or more reinsurers, through automatic or optional contracts”.

Yes. The insurer will have a period of 15 days to comment on the proposal (except transport and rural insurance), counting from the date of receipt, whether for new insurance or renewals, as well as for changes that imply a change in risk ( endorsement). If the insurer does not accept the proposal, it must formally communicate its refusal to the proposer, its legal representative, or its broker, providing the proper justification. In the absence of a written statement within 15 days, the insurance proposal is automatically considered accepted by the insurer.

Therefore, when contracting or renewing insurance, it is essential to do so in advance and observe this period, to minimize the risk of running out of coverage.

After acceptance of the proposal, the insurer has, on average, up to 15 days to issue the policy, certificate or endorsement.

Settlement of claims must be made within a period not exceeding 30 days, counted from the delivery of all basic documents presented by the insured or beneficiary(ies).

The counting of the term may be suspended when, in the case of well-founded and justifiable doubt, new documents are requested, running again from the business day following the one in which the requirements are completely met by the insured or beneficiary.

It is essential that the insured or beneficiary requests from the insurance company the proper protocol that identifies the date of receipt of the claim notice and the respective documents.

Além das partes envolvidas, o principal diferencial entre a fiança bancária e seguro garantia é que enquanto o primeiro só assegura arcar com o valor prometido em contrato, o segundo antes negocia a entrega do contrato antes de arcar. Abaixo outras diferenças da Fiança Bancária e do Seguro Garantia

The Guarantee Insurance policy is necessarily accompanied by the constitution of counter-guarantees.

The Counter-Guarantee Agreement (CCG) is the Contract signed between the insurer and the policyholder (contractor) that guarantees the Insurer to subrogate the right to charge the Policyholder for damages caused as a result of the execution of the warranty.

– Access the SUSEP
website – On the left side, click on “Citizen Services”
– Click on “Guarantee Insurance Policy Consultation”
– In the search, inform the document No., which is at the end of the first page of the policy.